Consumer Protection Act 1986

Consumer Protection Act 1986

Mar 9, 2014

THE CONSUMER PROTECTION ACT, 1986 ACT NO. 68 OF 1986

An Act to provide for the better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers’ disputes and for matters connected therewith. BE it enacted by Parliament in the Thirty-seventh Year of the Republic of India as follows:–

CHAPTER – I: PRELIMINARY

Section 1. Short title, extent, commencement and application

Section 2. Definitions

Section 3. Act not in derogation of any other law

Read detailed sections under Chapter I here

CHAPTER – II: CONSUMER PROTECTION COUNCILS

Section 4. The Central Consumer Protection Council

Section 5. Procedure for meetings of the Central Council

Section 6. Objects of the Central Council

Section 7. The State Consumer Protection Councils

Section 8. Objects of the State Council

Section 8A. The District Consumer Protection Council

Read detailed sections under Chapter II here

CHAPTER – III: CONSUMER DISPUTES REDRESSAL AGENCIES

Section 9. Establishment of Consumer Disputes Redressal Agencies

Section 10. Composition of the District Forum

Section 11. Jurisdiction of the District Forum

Section 12. Manner in which complaint shall be made

Section 13. Procedure on admission of complaint

Section 14. Finding of the District Forum

Section 15. Appeal

Section 16. Composition of the State Commission

Section 17. Jurisdiction of the State Commission

Section 17A. Transfer of cases

Section 17B. Circuit Benches

Section 18. Procedure applicable to State Commissions

Section 19. Appeals

Section 19A. Hearing of Appeal

Section 20. Composition of the National Commission

Section 21. Jurisdiction of the National Commission

Section 22. Power of and procedure applicable to the National Commission

Section 22A. Power to set aside ex parte orders

Section 22B. Transfer of cases

Section 22C. Circuit Benches

Section 22D. Vacancy in the Office of the President

Section 23. Appeal

Section 24. Finality of orders

Section 24A. Limitation period

Section 24B. Administrative Control

Section 25. Enforcement of orders of the District Forum, the State Commission or the National Commission

Section 26. Dismissal of frivolous or vexatious complaints

Section 27. Penalties

Section 27A. Appeal against order passed under section 27

Read detailed sections under Chapter III here

CHAPTER – IV: MISCELLANEOUS

Section 28. Protection of action taken in good faith

Section 28A. Service of notice, etc.

Section 29. Power to remove difficulties

Section 29A. Vacancies or defects in appointment not to invalidate orders

Section Section 30. Power to make rules

Section 30A. Power of the National Commission to make regulations

Section 31. Rules and regulations to be laid before each House of Parliament

Read detailed sections under Chapter IV here

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