Consumer Court Decisions May – June 2013

Consumer Court Decisions May – June 2013

Jun 7, 2013

Air India fined Rs. 80,000 for mistreating an elderly couple

Air India has been asked by a consumer forum in Delhi to pay Rs. 80,000 as compensation to an elderly couple for not providing them accommodation after their Air India flight to Delhi from London was repeatedly postponed.

The New Delhi District Consumer Disputes Redressal Forum observed that the couple was left to fend for themselves and had to incur additional expenses in their extended stay in London and in travelling to and fro from the airport.

http://www.ndtv.com/article/india/air-india-fined-rs-80-000-for-

mistreating-an-elderly-couple-375154

Railways asked to pay Rs 50,000 for two year delay in processing refund

The forum’s order came on the complaint by Delhi resident Pulastya Pramachala who had alleged that he had filed the refund request in April 2010, but it was not processed for over two years and then was rejected in May last year on the ground that he had filed the claim late

http://www.moneylife.in/article/delhi-consumer-forum-orders-railways-to-

pay-rs50000-for-2-year-delay-in-processing-refund/33002.html

HDFC Bank told to pay Rs 5.2 lakh for misplacing cheque

HDFC Bank has been directed by a consumer forum here to pay Rs 5.2 lakh to one of its account holders for misplacing a cheque deposited by him and causing him a loss of Rs 5 lakh. The East District Consumer Disputes Redressal Forum on the basis of the bank’s admission that the cheque was pilfered by someone while being sent to another branch for clearing said the account holder cannot be penalised for the negligence of HDFC and held it liable to pay him the amount.

http://articles.timesofindia.indiatimes.com/2013-06-

06/india/39787606_1_hdfc-bank-cheque-kotak-mahindra-bank

Cadbury ordered to pay Rs 30,000 to man who found a pin in chocolate

A consumer court in Tripura has ordered Cadbury India Ltd to pay a compensation of Rs 30,000 to a complainant who found an iron pin inside a chocolate bar made by the company, an official said here on Wednesday.

“A man purchased a Cadbury chocolate on Dec 16, 2011, for his three-year-old daughter and found an iron pin inside the bar when the girl tried to eat it. Subsequently, he filed a complaint before a consumer forum,” a food department official told reporters here.

http://articles.timesofindia.indiatimes.com/2013-05-22/india/39444294_1_consumer-forum-chocolate-company-complainant

India Post penalised for delaying Speed Post letter

A Speed Post letter that crawled to its destination and cost an unemployed man the chance of a job has earned the postal department the wrath of India’s top consumer court, which pulled it up for deficiency in service and ordered payment of compensation.

The National Consumer Disputes Redressal Commission dismissed the pleas of head post master in Rajasthan’s Alwar town and post master of Jaipur’s Sitapura Industrial Area seeking a reduction in the Rs.20,000 penalty imposed on them and said: “We feel that Rs.20,000 can in no way compensate the respondent for the lost opportunity.”

http://www.business-standard.com/article/news-ians/india-post-penalised-for-delaying-speed-post-letter-113052900458_1.html

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