Consumer Court Decisions 2012 – Part 2

Consumer Court Decisions 2012 – Part 2

May 1, 2012

Mobile company fined over global roaming

A consumer forum imposed a fine of Rs 18,000 on a mobile service provider for having failed to activate international roaming service for one of its customers, despite the customer having paid the deposit amount.

The Central Mumbai District Consumer Disputes Redressal Forum held Vodafone Essar Ltd guilty of deficiency of service and directed it to pay Omprakash Bhadada (56) Rs 15,000 as compensation for mental agony and Rs 3,000 towards costs.


Consumer forum directs immigration firm to refund money

Jalandhar district consumer disputes redressal forum has directed World Wide Immigration Consultancy Services Limited (WWICS) to refund Rs. 50,000 to a city resident for deficiency in service. The forum also ordered payment of Rs. 5,000 to complainant Veena as compensation and litigation


Reliance Insurance to pay Rs 88K for denying cashless service

The Reliance General Insurance Company Ltd has been ordered by a consumer forum to pay over Rs 88,000 to a mediclaim policy holders for its failure to facilitate cashless service to him for his daughter’s surgery.


Forum tells state power firm to recalculate bills

After hearing a complaint that energy bills were wrongly calculated, the consumers’ grievances redressal forum (CGRF), Nashik, has ordered MSEDCL, the state electricity distribution company, to recalculate bills based on average metered units prior to the duration in question.


Consumer forum asks builder to pay Rs 9.27 lakh to couple

A Delhi consumer forum has ordered a realtor to pay Rs 9.27 lakh to a couple, saying it cheated them by taking the booking amount for a flat but did not even begin the construction despite considerable lapse of time. The New Delhi District Consumer Disputes Redressal Forum, headed by C K Chaturvedi, held AJS Builders guilty of cheating the couple and rendering deficient service to them. “We hold the opposite party (builder) guilty of total deficiency, cheating and causing disappointment to the complainants and not refunding the money collected from the complainants,” the forum said.


Consumer forum fines builder for misleading it

The National Consumer Disputes Redressal Commission has imposed a fine on a builder in the city for concealing facts and furnishing wrong information to the Commission.

The Commission asked Narendra Sodhi of N K Sodhi and Company to pay Rs 10,000 to each of 20 complainants – the petitions were filed separately – who had in 2008 approached the district forum, the lowest of the three-tier forum, in Mumbai against him.


Jet Airways to pay Rs 71K compensation

Jet Airways has been ordered by a consumer forum here to pay over Rs 71,000 as compensation to a family of four for not communicating their food preference to the connecting airline and making them go hungry for over 10 hours during their flight to Toronto from London.


Reliance Com to pay Rs 6,000 damages

Reliance Communications will have to cough up Rs 6,000 towards damages to a city-based practising advocate for deficiency in services.

The district consumer court in its recent order directed the service provider to pay Rs 5,000 towards the mental trauma, and physical and financial losses incurred by Subhash Kharat and Rs 1,000 as litigation expenses.


Consumer Forum asks Delhi police to file cheating case against Kotak

The district forum also asked Kotak Mahindra Old Mutual Life Insurance to pay Rs1 lakh as compensation to its customer, a retired Army officer for selling a wrong insurance-linked saving policy by signing the proposal form

‘Wrong interpretation of the law by Consumer Forum’

The Mysore District Consumer Forum recently dismissed (13-7-11 in Case No. 1070/2010) a complaint filed by a consumer. It appears to be based on a wrong interpretation of the Consumer Protection Act.

Travel blues: Tourists get operator to cough up

Eight months after they filed a complaint with the Consumer Disputes Redressal Forum, five members of a tour group from the city were awarded compensation for the mental agony they suffered during a tour of Israel because of an inept tour operator.

The group of five included the former principal chief conservator of forests of the state, N.V. Ramachandra Chetty, and film producer Anitha Pattabhiram. Now, the Consumer Disputes Redressal Forum has directed the tour operators to pay each of them compensation of `50,000. The package tour of Israel was organised by Mumbai-based SOTC World Famous Tours in July 2011. Immediately after they landed at Tel Aviv airport, the tour operator took away their passports, and they were unable to go anywhere even in their free time.

Kingfisher asked to pay Rs 12,000 to passenger

Kingfisher Airlines has been ordered by a Delhi district consumer forum to pay Rs 12,000 to one of its passengers for booking him on a non-operational flight and telling it only when he went to the airport to catch it.
The New Delhi District Consumer Grievances Redressal Forum ordered the airlines to pay the compensation to Delhi resident RP Singh, while holding it guilty of rendering deficient service and harassing him.


Sony to pay customer Rs 19,000

Sony Electronics has been ordered by a Delhi district consumer forum to pay Rs 18,900 to a customer for selling him a faulty music system.

Observing that the product “had some inherent defect” and was not a “marketable good”, the North Delhi District Consumer Forum directed Sony to refund its customer the cost of the music system.


Consumer body asks SBI to pay compensation

The district consumer disputes redressal forum has ordered the State Bank of India to provide compensation to the complainant who had taken loan from the bank for buying a house, but, could not get the original document even after paying back the loan.


Insufficient funds can’t ‘dishonor’ cheque

Merely saying ‘insufficient funds’ cannot be a valid reason for banks to dishonor a cheque, unless it is explained what amount would have been sufficient to honour it, a consumer forum has held.

The Central Delhi District Consumer Forum ruled it while ordering ICICI Bank to pay Rs 25,000 as compensation to a customer for dishonoring her cheque of Rs one lakh on grounds of insufficient funds in her account, despite the same having more than rs one lakh in it.


Stolen car: ICICI Lombard to pay Rs 6.3L

ICICI Lombard General Insurance has been directed by a consumer forum here to pay Rs 6.3 lakh to a policy holder for refusing to reimburse his loss after the theft of his car.

The New Delhi District Consumer Forum order the ICICI Lombard to compensate the policy holder saying that the firm had failed to justify the rejection of the claim, as it did not file a formal reply to the complaint or a copy of the policy rules on basis of which it had refused to pay him.


Gurdaspur: Consumer Court asks insurance company to pay claim of Rs 11.5 Lakhs

District Consumer Disputes Redressal Forum, Gurdaspur consisting of Sanjay Garg, President, Raj Kumar and Jagdeep Kaur,as its members in a recent judgment has directed the National Insurance Co. to pay the insurance claim of Rs.11,50,000/-alongwith interest at the rate ff 12 percent per annum to R.S.Transport Co. Limited, Pathankot on account of theft of the insured vehicle of the complainant.


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  1. Maritza /

    I love what you guys tend to be up too. This sort of clever work and reporting!
    Keep up the good works guys I’ve included you guys to my
    personal blogroll.

  2. Meena Gohil /

    Dear Sir, Madam,

    I have paid to IIPM Mumbai in cash Rs. 25,000 for booking the sit for my sons admission. Since their fees is very high and also the instalment of 3 years we have to pay in 5-6 instalments of 2 lacs each which I found that I could not afford after checking with banks for loan. For whole month I am following up with IIPM Delhi to return my money but they go quit after the coomunication, I have even email and sms to them without response. On 23/6/12 I visited IIPM Mumbai for the same purpose they made me to talk to Delhi who assured me to call on Monday 25/6/12 which they didnt. Today I called them to find out to my surprise they said the amount could not be returned. This is not a small amount and I humbly requested them to help but in vain. Kindly help me to get my money back. Regards,
    Meena Gohil

  3. Surjit Kaur /

    I withdrew Rs 1 lac from SBI but found only 80000/- on counting at the counter. Bank says no surplus/shortages. After giving cash, cashier left chair just after carrying small transaction within 36 seconds. Counting took more time & I could report shortage only when cashier came back to chair. Bank failed
    To show CCTV footage and also did not call police o carry my security check and forced me to lodge written complaint to bank before leaving its premises, quoting time. Inaction of bank also forced me to lodge complaint to police same day and then filed case at Mediation centre Delhi & further with CDRF. Form asks evidence. What evidence except copies of my complaints and reminder for copy of CCTV footage even on payment could be produced. Kindky advice.

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