Consumer Court Decisions 2012 – Part 1

Consumer Court Decisions 2012 – Part 1

Feb 9, 2012

Mumbai: Brothers pay for filing baseless case in consumer court

Filing “baseless” claims in a consumer court can invite dire consequences, as three brothers from Matunga realized it the hard way. The three siblings were fined Rs 30,000 by a consumer forum for dragging a builder to court over complaints that were “devoid of substance”.

Recently, the National Consumer Disputes Redressal Commission too pheld the State Consumer Disputes Redressal Commission’s fine order on the Nawathe brothers-Rashmi, Pradyot and Prakash-all residents of the 11-storey Rajbaug Building on Deodhar Road in Matunga.

Consumer forum fines ICICI bank for wrongful delivery of ATM

ICICI bank has been directed by a consumer forum to pay Rs 20,000 as compensation to one of its consumers whose ATM card was delivered to a wrong hand, who withdrew money from the account fraudulently.

The ATM card landed at a wrong address and was used for withdrawing over Rs 48,000 from the savings account of a person, who was waiting for the same to be delivered at his address.

A District Consumer Disputes Redressal Forum (Central) gave its ruling in the favour of account holder Datta Ram, saying that the act of the private bank caused “mental agony and harassment” to him for its failure to return the money to his account in spite of information that it was not withdrawn by him using the ATM card.

Chandigarh: Waterlogging damages cars, residents win claim

Two Tricity residents, whose cars got stuck on waterlogged roads during the monsoon, have got relief through the UT Consumer Disputes Redressal Forums after their claims were denied by the respective insurance companies.

In the first case, Harjit Singh, the Proprietor of Kanwar Enterprises in Industrial Area, Chandigarh, had to knock the doors of the Consumer Forum after the insurance company denied his claim. Singh told the court that in July 2011, he was going from Chandigarh to Mohali when he was caught in heavy rain. His car stalled at the YPS crossing in Mohali. It had to be towed to the workshop the next day.

The AC and radio of the car were not working. Singh paid a total of Rs 1 lakh approximately on repair, and submitted the insurance claim to the company.

Mumbai: Consumer forum asks airline to pay Peddar Road resident Rs75,000

A city consumer forum has directed Kingfisher Airlines to pay Rs75,000 to a Peddar Road resident for failing to accommodate his family members on another flight after their flight, for which tickets were booked six months in advance, was cancelled.

The Mumbai Suburban District Consumer Disputes Redressal Forum found much substance in the allegation levelled by Sanjay Banga that the airline had cancelled several flights during the period in order to compel passengers to purchase new tickets by paying full ticket amount at the eleventh hour, and thus get rid of tickets booked in advance at concessional rates.

Mumbai: Pay Rs30k for losing customer’s handset, mobile-maker told

Three years after Gurav Sharma, a resident of Marol, Andheri (east), lodged a complaint against Samsung Electronics Private Limited, the District Consumer Forum has directed the company to pay him Rs30,000 as compensation for failing to repair his mobile phone.

A division bench of JL Deshpande and Deepa Bidnuskar observed, “It will not suffice to order the issuing of a new mobile phone, as the complainant must have already purchased one. But the mental agony and harassment caused to him during the intervening period without a phone, and the efforts gone into filing the complaint and following up through a lawyer requires to be compensated.”

Delhi: Discom to pay Rs 10K to woman for inflated bill: Consumer forum

BSES Yamuna Power Ltd has been asked by a consumer forum here to pay Rs 10,000 to one of its customers as compensation for “harassing” her by sending an inflated bill and then disconnecting her electricity supply for not paying it.

The Delhi District Consumer Disputes Redressal Forum said that the “arbitrary and illegal” act of the discom of sending an inflated bill of over Rs 81,000 to the complainant, Zarina Khatoon, amounts to “deficiency” of service and “illegal trade practice.”

Your may like to check Consumer Guide section:


  1. I need help plz,do something.

  2. susheel /

    Purchaser deposit the amount in the bank for issue of draft in favour of payee.Payee endorsed the draft in favour of M/s A.K traders,and hand over the delivery of draft to M/s A.K.trader with a intention to make M/s A.K trader a holder in due course.The draft has lapsed and M/s A.K trader has apply to issue
    bank for revalidation.The issue bank has advised the M/s A.K traders to apply thru the purchaser. which is wrong.

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