Jun 29, 2013
SIR. COMPLAINT AGAINST TOUR OPERATOR & TRAVEL AGENCY —————————————-
We were on group tour to Bangkok, Malaysia ,Singapore city & cruise journey at Singapore Our Air tickets ,hotel booking wre made by our tour operator.So cruise Booking was made by Travel agency Lotus Aero enterprises [Mumbai] IN7099EI / 191 ,Through tour operator At the end of cruise journey at singapore, We did not find one of our suitcase on the conveyor belt, the same suitcase was lying at distance, however its handle, wheels were broken, Even white tag given by cruise liner Costa Atlantica was not over suitcase handle. We had lodged complaint with Costa Atlantica ,however we are informed our Travel Agency Lotus Aero enterprises should have insured for baggage ,then only we are entitles to claim damages.We are not informed about insurance at all by our tour operator.
PARTICULARS OF CRUSE JOURNEY — —————————————-
Cruise liner -Costa Atalntica [Singapore] Tour operator. ————– Jaagruti Tourz [Mumbai ] Date – 15 may to 18 may 2013 IATA NO- 14336475 Booking no – 12676840 — Cabin no -5171 travel agency —————- Agency phone – Robin 42107777 Travel agency – Lotus Aero Enterprise [Mumbai ] — IN7099EI / 191 ,ticket no -99900225580 Kindly extend legitimate cooperation since our claim is legitimate. C/33 PARVATI MANSION JAGDIP H VAISHNAV 214 D.B.MARG. SENIOR CITIZEN MUMBAI -400007 TEL NO -23073612